Privacy policy
Last updated 11 November 2026.
This policy explains how Mildstone Financial Solutions Private Limited ("Mildstone", "we") handles personal information. It applies to this website and to information you give us when you contact us or engage our services. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
Information we collect
- Details you give us when you contact us, such as your name, phone number, email address and the reason you are getting in touch.
- Information banks and financial institutions share with us about loan accounts assigned for recovery, such as borrower and guarantor names, addresses, phone numbers and amounts due.
- Records of our calls, visits and payments collected on those accounts.
- This website does not use forms, cookies, advertising trackers or analytics. Fonts and the map on the contact page are loaded from Google, which receives your IP address and browser details when those load.
How we use it
- To reply to your enquiry.
- To contact borrowers and guarantors about the accounts a bank has assigned to us, and to report back to that bank.
- To keep records that the law and our client banks require us to keep.
We do not sell personal information or use it for advertising.
Who we share it with
Account information is shared only with the bank or institution that assigned the account, and with our own staff working on it. We do not disclose a borrower's loan details to family members, neighbours, employers or anyone else. We also share information when the law requires it.
How long we keep it
We keep account information for as long as the bank's assignment continues and afterwards for the period the bank or the law requires. After that it is returned to the bank, deleted or destroyed.
How we protect it
We take reasonable steps to protect your information, and access is limited to the people working on the account.
Your rights
You can ask to see the personal information we hold about you, correct it, or have it erased where we are not required by law to keep it. You can also withdraw consent you have given us. Contact us at mildstone.ranchi@gmail.com.
Changes to this policy
If we change this policy, the updated version will be posted on this page with a new date.